Privacy Policy

1. Introduction

Global Medical Virtual Assistants, LLC, doing business as HealthSystemVAs ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.healthsystemvas.com or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, job title, company name, and website URL.
• Practice Information: Number of providers, practice specialty, and operational challenges you share with us.
• Communication Data: Messages, emails, or other communications you send to us.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.
• SMS & Text Communication: If you opt in to SMS communications, we collect your phone number and message history with our team.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm consultation appointments
• Respond to your inquiries and provide customer support
• Send appointment reminders, service updates, and relevant communications
• Improve our website, services, and user experience
• Comply with legal obligations
• Send marketing communications (only with your consent)

4. SMS / Text Message Communications

By providing your phone number and opting in, you consent to receive SMS communications from Global Medical Virtual Assistants, LLC, including appointment reminders, service updates, and other relevant information. Message and data rates may apply. Message frequency may vary.

To opt out of SMS communications at any time, reply STOP to any message. Reply HELP for assistance. Consent to SMS is not a condition of purchase or service.

5. HIPAA Compliance

We take healthcare privacy extremely seriously. Our virtual assistants are trained in HIPAA compliance and sign Business Associate Agreements (BAAs) as required. We implement administrative, physical, and technical safeguards to protect any Protected Health Information (PHI) handled on behalf of our clients.

We do not sell, trade, or otherwise transfer PHI to outside parties without appropriate authorization or legal requirement.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our website and conducting our business (e.g., scheduling platforms, CRM tools), under confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse cookies; however, some parts of the site may not function properly as a result.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When your information is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at virtualassistants@livingwelltherapy.com.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Calendly). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: virtualassistants@livingwelltherapy.com
• Phone: (541) 253-8718
• Address: Oregon, USA